Help Centre

How can we help?

Find answers about exam types, subscriptions, study tools, and troubleshooting.

Getting Started
easyNPPE is an all-in-one NPPE exam prep platform for engineers and geoscientists across Canada. It includes 430+ practice questions organised by syllabus topic, a complete study guide, a 180+ term glossary, and detailed performance tracking — all in one clean, mobile-friendly app.
Free accounts get access to a 5-question fixed quiz, a study guide preview (1 topic), and the general glossary — no credit card required. This lets you try the app before deciding to subscribe.
Click "Log in" in the top nav, then select "Create account". Enter your name, email, province, and specialization. You'll receive a verification email — click the link to activate your account and access the app.
Inside the app, go to the Profile tab and tap "Get Access" or "Upgrade to Premium". Select your plan and complete payment securely via Stripe. Your account is activated instantly after payment.
Practice Tests
5 Fixed Questions
Free
A curated set of 5 key questions. Great for a quick daily warmup.
10 Random Questions
Basic Premium
10 random questions from all topics — great for daily practice.
Custom Exam
Basic Premium
Choose your own number of questions and filter by specific topic.
Full Exam
Basic Premium
110 questions, 150-minute timer — mirrors the real NPPE exam format.
Learning Mode
Basic Premium
See the answer and explanation immediately after each question.
Tricky Questions
Basic Premium
Retake only the questions you bookmarked or previously got wrong.
Yes — if you close the app mid-exam, it will offer to resume where you left off next time you open that exam type. Your progress is saved automatically after each answer.
The NPPE uses a scaled scoring system — there is no single fixed percentage that guarantees a pass. The passing standard is set by the regulators and may vary between exam sittings. easyNPPE includes a reference line on your results charts to help you gauge your readiness, but we recommend aiming well above it to be confident on exam day.
During any exam, tap the "Save" button next to the question. Bookmarked questions appear in the Tricky Questions exam mode so you can focus on the concepts you found most difficult.
Study Tools
The Study Guide organises all NPPE syllabus content by topic. Read each item and mark it as "learned" to track your progress. The full study guide (all 6 topics) is included with Premium. Free users can preview 1 topic as a sample.
The Glossary contains 180+ key terms for the NPPE, organised by topic. Tap any term to see its full definition. It's a great quick-reference tool while reviewing syllabus material.
The Results tab shows your score history and a topic-by-topic breakdown. Every completed exam is saved so you can see your improvement over time.
Subscription & Billing
Feature Free Basic Premium
Practice questions5200430+
5 Fixed Questions exam
10 Random Questions exam
Custom Exam
Full Exam (110Q, 150 min)
Learning Mode
Tricky Questions
Study Guide1 topicAll topics
Glossary (180+ terms)
Results & performance tracking
Satisfaction guarantee
Basic gives you 200 practice questions, all exam modes including the Full Exam, and the glossary.

Premium includes everything in Basic plus all 430+ questions, the full study guide (all topics), and the 100% satisfaction guarantee.
Our satisfaction guarantee is included with the Premium plan. It works in three steps:

1. Complete the program — work through all 430+ practice questions and the full study guide at your own pace.

2. Score 85% consistently — demonstrate mastery by consistently scoring 85%+ across the question bank.

3. Pass — or get a full refund — if you still don't pass the real NPPE after following the program, contact us and we refund 100% of what you paid. No questions asked.

See the Satisfaction Guaranteed page for full details.
Your subscription is valid until the end of the current NPPE exam period, plus a 15-day grace period after the exam date. Your exact expiry date is shown on the Profile tab inside the app.
Yes — if you're on Basic, an "Upgrade to Premium" option appears in the Profile tab. You pay only the difference, not the full Premium price.
Troubleshooting
Try closing the browser tab completely and reopening easynppe.ca/app. Make sure you have an active internet connection. If it persists, clear your browser's site data for easynppe.ca (Settings → Clear site data) — this usually resolves cached loading issues.
On the sign-in page, tap "Forgot Password" and enter your email address. You'll receive a reset link within a few minutes. Check your spam or junk folder if you don't see it in your inbox.
Wait a few seconds and tap "Go to App" on the payment confirmation page — this reloads your account data from the server. If it still shows free after signing out and back in, please contact us with your payment receipt and we'll fix it promptly.
Results are saved automatically after you submit an exam. If they're missing, make sure you fully submitted the exam (tapped "Submit Exam") rather than just closing the tab. Partially completed exams appear under "Resume" in the Tests tab.
Check your spam or junk folder first. If it's not there, sign in to the app — you'll be taken to the verification screen where you can request a new verification email. The link expires after 24 hours.

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